A Seafarer’s Hotline Guide

If you experience abuse or harassment that on board reporting is no longer helpful, you can report and file complaints directly to authorities or support hotlines.

Maritime Industry Authority (MARINA)

  • Oversees the maritime industry in the Philippines and ensures seafarers’ welfare.
  • Email: stcw@marino.gov.ph
  • Phone Number: (02) 8240-9950

Associated Marine Officers’ and Seamen’s Union of the Philippines (AMOSUP)

  • Provides legal and welfare assistance.
  • Email:
    • General Inquiry: s_center@amosup.org
    • Legal Affairs Office: legal@amosup.org / legal.amosup@gmail.com
  • Phone Number: (02) 8527-8491

Department of Migrant Workers

  • Ensure agencies or ship companies give safe working conditions.
  • Email: repat@dmw.gov.ph
  • Phone Number:
    • Assistance: (02) 8722-11-44 / (02) 8722-11-55
    • 24/7 Repatriation Hotline: 1348 (within the Philippines)

Department of Labor and Employment (DOLE)

  • Handles labor complaints and cases.
  • Email: hotline1349@dole.gov.ph
  • Hotline: 1349

International Seafarers Welfare and Assistance Network (ISWAN)

  • Gives assistance to seafarers and their families all over the world.
  • Email: help@seafarerhelp.org | iswan@iswan.org.uk
  • Phone Number: +442073232737

Stella Maris

  • Offers welfare services and support, including guidance on harassment issues.
  • Email: info@stellamarismail.org
  • Phone Number: 020 7901 1931

References

Rife Consultancy. (2022, April 19). 13 Important organizations seafarers can contact for help: A global guide. Rife Consultancy. https://rifeconsultancy.com/organizations-for-seafarers-help/

Marino Ph. (2025, September 13). Bullying and Harassment at Sea: A Hidden Threat That Still Endures. Facebook. https://www.facebook.com/marinophilippines/posts/bullying-and-harassment-at-sea-a-hidden-threat-that-still-enduresdespite-rules-a/789925180308611/

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About Parola

Parola is a multimedia arts capstone project created by a small team of students from De La Salle-College of St. Benilde. It features a docuseries, informational materials, and visual content designed especially for Filipino seafarers and their loved ones.

Inspired by the Filipino word for ‘lighthouse’, Parola wants to be a guiding light for those navigating life at sea.

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